Delivery and payment

III. DELIVERY, DELIVERY DEADLINES

1. The delivery will take place within 1 /one/ business day, reckoned from the day of ordering, subject to availability of the products. In case that a customer has requested a payment method ‘by bank transfer’, the deadline shall be calculated reckoned from the day on which the Seller's bank account is credited with the amount of payment.

2. In case that a product is no longer available in our warehouse and commercial network, the delivery will take place no later than 20 days, reckoned from the day of ordering and confirmation.

3. All products shall be delivered by the Courier Company "Econt Express" Ltd.

4. All products shall be delivered to the address indicated by you.

5. All products, subject to a claim and within the warranty term, shall be delivered within the terms specified in the relevant Sections of these General Terms and Conditions.

6. Possible problems encountered in implementation of an Order:

  • In case that one or more of the products ordered is no longer available, a Company’s Representative of “IVEL-CO” Ltd. will contact you as soon as possible.
  • A delivery/payment address is incomplete or incorrect.
  • A contact phone number of the customer is incorrect.
  • A technical error in the spelling of product characteristics, including prices, exists..

IV. DELIVERY PRICE

1. The cost of delivery of the products purchased shall be calculated according to their weight only, regardless of the place of delivery within the territory of Bulgaria, and shall be paid to the COURIER at the time of delivery.

2. In case that a customer has requested a payment method ‘cash on delivery’, for each delivery a fee shall be charged at a rate of 1,2 % over the amount of payment.

3. Any delivery of products that you have purchased with a value exceeding BGN 200. /two hundred levs/ shall be FREE OF CHARGEwithin the territory of Bulgaria and, in case that a customer has requested a payment method ‘cash on delivery’, a fee shall be charged as per the above paragraph.

V. PAYMENT METHODS

1. In case that a Customer has requested a payment method by ‘Cash on Delivery’ of the products ordered, the amount due will be paid in full at the time of receipt of the order to the COURIER Company specified under Item 3 of Section III of these General Terms and Conditions;

2. In case that a Customer has requested a payment method by ‘Bank Transfer’, a bank account number will be provided in order to make the transfer. Payment will be deemed to have been made on the day on which the Seller's bank account is credited with the amount of payment.

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Free Shipping

when ordering on the website over BGN 200.

Right of return and exchange

14 (fourteen) working days

Shoe warranty

1 (one) month

Secure payment

Bank transfer and cash on delivery